RWC supporting essential trades during COVID-19

RWC supporting essential trades during COVID-19

For the problem solvers, the urgent fixers, the everyday heroes and the truly up against it, we’re with you all the way.

We are following Government and World Health Organization guidelines to safeguard our employees, customers and stakeholders, while supporting trades, infrastructure and healthcare. We’ll get through this together.

During times of crisis, even when most people are asked to stay indoors, there are certain services that need to continue running to keep the public safe, healthy and connected. These range from utilities and internet connectivity right through to plumbing and heating and clean water supply. These are essential services and play a critical role in ensuring that the world keeps moving.

Like plumbing and heating installers, RWC plays a vital role in suppling plumbing and water delivery products that are critical to maintaining public health, safety and sanitation during these difficult times. And to support the essential trades that are operating in the front line, RWC has taken additional measures to continue the safe and uninterrupted supply of plumbing and heating products.

We understand that you need a full range of pipevalves and fittings for emergency repair works and crucial building infrastructures, so we are proactively taking the steps below to keep plumbing and heating businesses moving during these unprecedented times.

RWC truck

Ensuring product availability

We remain open to continue delivering products to plumbing and heating suppliers – so that essential trades continue to have access to the products they need.

  • To ensure you can easily find the products you need, we are actively working with our internal distribution fleet, third party shippers and freight forwarders to make timely deliveries to merchants and stockists that are still operational.
  • To make sure we restock vital products that are most critical for protecting sanitation, health and wellbeing, we are prioritising production to ensure these products remain available.

We are also proud to be supporting the healthcare sector during these challenging times by supplying Reliance Valves to hospitals and designing John Guest components for vital ventilators and other critical medical equipment.

Supplying products in the safest way

To ensure that the products leaving our manufacturing and distribution facilities are safe for installers to use, we are following strict government guidance, by maintaining only minimum number of personnel on site. Additional safety measures taken by the business include:

  • Ensuring social distancing of 2m for all employees on-site to reduce the spread of the virus
  • Significantly enhanced cleaning regime in all our facilities
  • Staff education about minimising possible transmission of the virus and appropriate action to take if infection is suspected
Plumber on the phone to tech support

Offering technical support

Although we are a global company, we still understand the importance of serving local customer needs. With a large network of experts in the UK – many of whom are qualified plumbers by trade – our team are on hand to provide technical product advice and support over the phone or via video calls to those that need help while on site. Call 01895 449233 to speak to our team of experts.

Or call our helpdesk team at 01895 425333, who are available to answer support calls Monday to Friday between 0800 to 1700.

We have also created a range of handy technical guides, literature and how-to videos that are available to help installers if they need additional technical support or installation advice.

Providing useful information and advice through our blogs and social channels

Over the coming weeks and months, we will continue to share blogs and social content with useful information and advice that can help installers in completing jobs safely and efficiently.

Check out our latest blogs that share practical advice and helpful tips on how to get essential jobs done during this pandemic.

Follow us on social media to stay up to date with the latest information and practical trade advice on COVID-19.





Looking ahead, we will continue to monitor the situation closely and act with urgency. RWC has faced and overcome many challenges over the last 70 years, and our dedicated team will continue to do their best to serve our customers and the needs of society during these unprecedented times.

For the problem solvers, the urgent fixers, the everyday heroes and the truly up against it, we’re with you all the way.

Need advice?

Speak to a member of our technical team.

Richard Bateman Headshot

Richard Bateman

Product Marketing Manager Plumbing and Heating

About the author

A highly experienced and passionate professional, I have over 15 years' experience as a commercial and domestic plumber and hold NVQ Level 3 qualifications from City and Guilds

Since joining RWC in 2015, I began as a technical engineer, utilising my extensive knowledge to provide exceptional support. Currently, I am thrilled to be working with the marketing department as a Product Marketing Manager. 

This role allows me to combine my technical background with a keen eye for market trends, ensuring that RWC's products meet the evolving needs of the industry. With my wealth of experience and commitment to excellence, I am proud to serve as a spokesperson for RWC, sharing our innovative solutions and contributing to the growth of the plumbing and heating sector.